It sounds like you’re facing some challenges with expense reporting, and it’s definitely frustrating when it takes up so much of your time. Spending 3+ hours on a single expense report is far from ideal, and we want to help understand what’s happening and how we can improve your experience with Concur Travel And Expense Management.
First off, to get a clearer picture, could you tell us a bit more about the expense report that took so long? Specifically, how many expense entries were included in that report? Are you using a corporate credit card, and if so, are those transactions automatically feeding into your SAP Concur account under “Available Expenses”? Knowing these details will help pinpoint potential areas for streamlining your process within Concur Travel and Expense Management.
You also mentioned “the silliness of details is astronomical.” We’re keen to understand what you mean by this. Are you finding the required fields and information for each expense entry to be excessive or perhaps not clearly relevant? Your feedback on these specific pain points is valuable as we continuously work to enhance the user experience of Concur Travel and Expense Management.
It’s important to know that at SAP Concur, customer feedback is a key driver for product improvement. While the team managing this community forum isn’t directly part of the development team, we do have established channels for users to voice their opinions and suggestions. One such avenue is the Customer Engagement Initiative (CEI) Program. This program is specifically designed to gather customer insights and incorporate them into future updates of Concur Travel and Expense Management. You can find more information about the CEI Program here: CEI Program. We highly encourage you to explore this program and consider participating to directly influence the evolution of Concur Travel and Expense Management.
In the meantime, as someone with extensive experience in SAP Concur training and system administration, I might be able to offer some immediate tips or best practices to help you reduce the time spent on expense reports. There are often features and functionalities within Concur Travel and Expense Management that, when used effectively, can significantly simplify and accelerate the expense reporting process.
Please feel free to share more details about your experience and ask any specific questions you might have about using Concur Travel and Expense Management. We are here to support you Monday through Friday and help you optimize your use of the system. Just tag me with @KevinD in your reply so I can be sure to see it.
