Bolongo Bay Beach Resort boasts of being one of Frommer’s “10 Best Beachfront Hotels,” but does it live up to the hype? I booked a stay at this St. Thomas resort last minute, based on glowing online reviews, and I have to say, I’m left wondering if those reviewers were staying at the same place. Perhaps my expectations are skewed by writing for a luxury travel audience, but for $425 a night – budget-friendly compared to true luxury, but still a significant expense – basic amenities like consistent hot water and readily available beach towels shouldn’t be a luxury. Especially when touted as a top beachfront hotel.
Needing a place to stay before a chartered boat trip, Bolongo Bay seemed like a decent option, especially given the positive reviews. Even James from Big Time Rush reportedly booked a last-minute stay here, finding it one of the few resorts with availability. Now I understand why.
The Perks: Beachfront Bliss and Fun in the Sun
The undeniable highlight of Bolongo Bay is its beachfront location. Stepping out of your room and onto the sand is a definite plus. The swim-up pool bar serves tasty food, perfect for casual lunches and snacks. Complimentary water toys are available, though the designated area for their use is quite limited.
For those traveling with teenagers, the presence of attractive young people might be considered a “good” point (according to my teen, Macie). While Bolongo Bay isn’t a couples-focused romantic retreat, and despite their bar being named among the “Sexiest Bars in the Caribbean,” the crowd is a mixed bag. Expect a blend of retirees and smokers alongside any potential “eye candy.” Don’t count on running into celebrities like James from Big Time Rush regularly, though you never know!
The Drawbacks: Towel Troubles, Temperamental Showers, and Spotty Service
My biggest frustration during our two-day stay was the chronic beach towel shortage. The resort uses a towel card system – you exchange a card for a towel – but both days, towels were unavailable. Front desk staff were apologetic and managed to rustle up “the last towel” on each occasion, but the second day the supply was replenished only as we were leaving. This is simply unacceptable for a beachfront resort.
Shower experiences were equally inconsistent. The solar-powered hot water system seems to operate on its own schedule. My first shower was scalding hot, followed by days of cold showers. The tiny shower cubicle, comparable in size to a child’s toy box, makes basic tasks like shaving legs a real challenge.
Service at Bolongo Bay is present but requires proactive requests. It’s not for lack of staff; security personnel are visibly abundant, often just standing around. However, beach and patio service is virtually nonexistent. Dirty dishes and ashtrays lingered for hours. Perhaps security staff, when not actively engaged in security duties (which seemed infrequent), could assist with guest service, like offering drinks or clearing tables? At one point, security even seemed to impede the water sports staff. The heavy security presence felt disproportionate and puzzling.
Despite being advertised as “family owned and run,” management visibility was limited to a brief manager’s cocktail party. In contrast, resorts like Curtain Bluff (also family-owned and operated) offer constant management presence, creating a welcoming and personal atmosphere. Bolongo Bay could learn from their example.
Glimmers of Sunshine: Clean Rooms and Lively Bar
On the positive side, the daily housekeeping was commendable. The rooms were clean and well-maintained. Hammocks scattered around the property offer relaxing spots to unwind. Iggie’s beachside bar provides a lively and entertaining atmosphere.
Resident iguanas add a touch of local wildlife to the resort grounds, as captured in this photo by Wilson.
Final Verdict: Proceed with Caution
If you’re seeking a last-minute St. Thomas getaway focused solely on sun and rum, and have limited options, Bolongo Bay might suffice. However, be aware that it falls short of being a “Ten Best Beachfront Hotel.” The rocky beach necessitates water shoes. Consider day trips to explore other islands. While a hotel can be “tired,” excellent service can still create a memorable stay. Unfortunately, Bolongo Bay underdelivers in numerous areas. It’s a case where location is the primary selling point, but the overall experience leaves much to be desired, particularly for the price point.
