LOS ANGELES (August 1, 2024) – Viking® (NYSE: VIK) reaffirms its commitment to travel advisors with the launch of its newly enhanced Travel Advisor Portal (Viking.com/advisor). This upgraded platform is specifically designed to empower Viking Travel Agents by providing them with superior tools and resources to effectively sell Viking’s diverse range of voyages. Recognizing the pivotal role of travel professionals, Viking has refined this portal to streamline the booking process and bolster marketing efforts, ensuring agents have everything they need at their fingertips.
Torstein Hagen, Chairman and CEO of Viking, emphasized the enduring partnership with the travel advisor community, stating, “For 27 years, Viking’s success has been intrinsically linked to the invaluable relationships we hold with travel advisors. Our pro-advisor policies, such as being the first and only major cruise line to eliminate Non-Commissionable Fares (NCFs), underscore our dedication. This new and improved portal is a testament to our ongoing commitment to being the premier business partner for viking travel agents.”
The Viking Travel Advisor Portal boasts a suite of improvements aimed at simplifying and accelerating the booking workflow for travel professionals. Key enhancements include:
- Simplified Voyage Search: Travel agents can now effortlessly navigate Viking’s extensive offerings with intuitive search filters. Voyages can be filtered by destination city, port, travel month, or specific date ranges, making it easier than ever for viking travel agents to pinpoint the perfect itinerary for their clients.
- Offer Code Booking Feature: A new dedicated search function allows viking travel agents to quickly locate and book voyages associated with specific promotional offer codes, ensuring clients benefit from all applicable deals.
- Efficient Booking Management Dashboard: The redesigned booking dashboard empowers viking travel agents to prioritize tasks by sorting bookings according to upcoming payment deadlines, enhancing time management and client service.
- Streamlined Client Booking Retrieval: Finding client bookings is now faster and more intuitive. Viking travel agents can search by guest name and further refine their search by booking status, saving valuable time.
- Interactive Stateroom Selection: The portal now features an interactive room selection tool, allowing viking travel agents to explore and choose from all available stateroom categories with ease, ensuring client preferences are met.
- Integrated Air Plus Booking: Adding Air Plus to bookings is now a seamless online process. Viking travel agents can incorporate air travel arrangements directly within the booking flow, eliminating the need to contact the Viking Air Department separately.
- Instant eQuote Generation: Viking travel agents can generate professional client quotes instantly. The portal facilitates easy downloading of PDF quotes or printing for immediate client delivery.
This portal launch follows Viking’s recent accolades at the 2024 TravelAge West WAVE Awards, further solidifying its standing as a leader in travel advisor support. Viking was honored with top awards across five categories, as voted by over 6,400 travel advisor professionals. These accolades include River Cruise Line Providing the Best Travel Advisor Support, Best River Cruise Line for U.S. Sailings (Viking Mississippi), Best New River Cruise Ship (Viking Aton), Cruise Line with the Highest Client Satisfaction (less than 1,300 passengers) for ocean voyages, and Expedition Cruise Line with the Highest Client Satisfaction. These awards underscore Viking’s commitment to excellence and the high regard in which it is held by viking travel agents and the wider travel industry.
For viking travel agents seeking a partner dedicated to their success, the enhanced Viking Travel Advisor Portal represents a significant leap forward. It provides the tools and resources necessary to efficiently manage bookings, effectively market Viking voyages, and ultimately, deliver exceptional service to their clients. Explore the new portal today at Viking.com/advisor and experience the Viking difference.
About Viking
Founded in 1997, Viking (NYSE: VIK) offers destination-focused journeys across rivers, oceans, and lakes worldwide, catering to intellectually curious travelers. With a philosophy centered on providing enriching experiences, Viking has garnered over 450 awards, including top ratings from Condé Nast Traveler and Travel + Leisure. For more information, viking travel agents can contact Viking at 1-800-2-VIKING (1-800-284-5464) or visit www.viking.com. For Viking’s enrichment channel, visit www.viking.tv.
