Elemental products are crafted with meticulous attention to detail and quality, and our Limited Lifetime Warranty reflects our confidence in them. This warranty ensures your peace of mind, especially when you invest in a premium product like our Ceramic Travel Coffee Mug With Ceramic Lid. If you encounter any issues with your Elemental ceramic travel coffee mug, please review the guidelines below to understand the coverage and how we can assist you.
What This Warranty Covers for Your Ceramic Travel Coffee Mug
Our warranty is specifically designed to protect your ceramic travel coffee mug with ceramic lid against manufacturing defects and certain damages that may occur. Here’s what’s covered:
Damaged Ceramic Lid or Cap
Accidents happen during shipping. If your ceramic travel coffee mug arrives with a broken ceramic lid, or if the lid is missing its ring seal, don’t worry. Please retain the damaged part and send us a photograph showing the damage. We’ll promptly send a replacement ceramic lid to ensure your mug is complete and functional. Please note that for ceramic Artisan lids broken during shipping, it’s crucial to contact us within 7 days of arrival, as these fragile items cannot be replaced after this period.
Insulation Issues with Your Ceramic Travel Coffee Mug
The superior insulation of your ceramic travel coffee mug is key to enjoying your beverages at the perfect temperature. If you suspect your mug has lost its insulating properties, you can easily test it. Fill your ceramic travel coffee mug with hot or cold water. After 5 to 10 minutes, check the outer wall. If you notice condensation or a temperature change on the outside, it indicates a potential flaw in the vacuum seal. Contact us, and we will assess whether your ceramic travel coffee mug is eligible for a replacement under warranty.
Shipping Damage to Your Ceramic Travel Coffee Mug
If your ceramic travel coffee mug sustains damage during shipping, please inform us within 30 days of receiving your order. We may request a photo of the shipping damage. To qualify for warranty coverage, the ceramic travel coffee mug must be unused and returned in the original condition it was received.
Personalized Ceramic Travel Coffee Mugs
For those who have personalized their ceramic travel coffee mug with a custom logo or text, rest assured that if a replacement is necessary under warranty, it will be sent with the same personalized design as your original order.
What This Warranty Does Not Cover for Your Ceramic Travel Coffee Mug
While our warranty is comprehensive, it’s important to understand what it does not cover. For ceramic travel coffee mugs, like any product, certain situations are outside the scope of the warranty:
Normal Wear and Tear
The warranty does not cover damage that occurs due to normal wear and tear over time. This includes cosmetic issues that arise from regular use of your ceramic travel coffee mug.
Damage from Improper Use or Misuse
Damage resulting from using your ceramic travel coffee mug improperly, misusing it, or attempting to clean, disassemble, or alter it is not covered. Please use and care for your ceramic travel coffee mug according to the product instructions.
Damage from External Events
Damage caused by fire, natural disasters, or other unpredictable events is not covered under this warranty.
Cosmetic Damage from Drops
Dents, scratches, or chips in the finish of your ceramic travel coffee mug resulting from accidental drops are not covered. While our mugs are durable, they are not immune to damage from impacts.
Discontinued Products or Parts
The warranty does not extend to products or parts that are no longer replaceable because they have been discontinued from our product line.
Odors or Taste from Added Liquids
The warranty does not cover issues related to odors or tastes absorbed from liquids added to your ceramic travel coffee mug. Proper cleaning and care can prevent these issues.
International Buyers: To minimize high international shipping costs for warranty claims, purchasing a replacement part locally may be more practical than returning your ceramic travel coffee mug. Please contact us for guidance in such cases. Elemental does not guarantee coverage for international shipping costs related to warranty claims.
For any other issues with your ceramic travel coffee mug, or if you need to exchange or return it for reasons other than warranty, please contact our customer service department at [email protected] with your order number ready.
This Limited Lifetime Warranty is the sole express warranty for Elemental products, including your ceramic travel coffee mug with ceramic lid. It is valid only for purchases made through the Elemental website and authorized dealers and applies exclusively to manufacturing defects. Modifications to the purchased ceramic travel coffee mug will void the warranty. To process a warranty replacement, items must be received and inspected before a replacement is shipped.
Replacement ceramic travel coffee mugs will be provided only for unused items. Damaged items, when warranty is approved, will be replaced with the same size and color model if available. If the exact match is unavailable, a similar item of equal or greater value will be provided as a replacement.
Please note that all shipping costs for returned items are the responsibility of the purchaser. Elemental is not liable for any incidental or consequential damages, whether due to breach of contract, warranty, negligence, or other legal theories, except where prohibited by law. All implied warranties are limited to the terms of this Limited Lifetime Warranty.
For warranty service on your ceramic travel coffee mug, please contact [email protected] with your order number.
Enjoy FREE SHIPPING on orders over $50.
Orders are typically processed within 1-2 business days for non-personalized items and 3-5 days for personalized ceramic travel coffee mugs. Shipping costs are calculated at checkout. Exchanges are available for defective or damaged merchandise, and returns are accepted for non-customized, regularly priced items within 30 days of purchase.
