Are you a travel agent looking to maximize value for your clients and enhance your own perks? The Intercontinental Hotel Group (IHG), a global hospitality leader with thousands of hotels across 19 distinct brands, understands the importance of travel professionals. IHG offers dedicated programs and resources, including Intercontinental Hotel Group Travel Agent Rates, designed to reward and support agents like you.
This guide will walk you through everything you need to know about accessing IHG travel agent resources, from logging into the dedicated portal to understanding commission structures and training opportunities. Let’s dive into how you can leverage IHG’s offerings to elevate your travel services.
Accessing the IHG Travel Agent Portal
The IHG Travel Agent Portal is your central hub for managing bookings, accessing exclusive rates, and staying updated on the latest IHG news. Here’s a step-by-step guide on how to log in or register:
Login Instructions for Existing Users:
- Navigate to the IHG Agent website: https://www.ihgagent.com/
- Enter your registered email address and password in the designated fields.
- Click the “Login” button to access your portal.
- If you’ve forgotten your password, click the “Forgot password” link.
- Enter your email address on the password reset page and click “Reset Password.”
- Check your inbox for a password reset link from IHG. Click the link in the email.
- Create and confirm your new password on the reset page.
Registration for New Users:
- If you don’t have an existing account, start by clicking the “Not registered yet?” link on the login page.
- Fill in the registration form with your details:
- Enter your full name and professional email address.
- Select your country of residence from the dropdown menu.
- Choose your region, province, or state.
- Enter your professional title as a travel agent.
- Select your accreditation type and enter your accreditation number (e.g., IATA number).
- Click “Validate.” If automatic validation is unsuccessful, you may still be able to proceed with registration.
- Enter your IHG One Rewards number and click “Validate.”
- Carefully review the terms and conditions by checking the provided checkbox.
- Click the “Sign Up” button to complete registration.
- Check your email inbox for a verification link from IHG.
- Click the verification link to activate your IHG portal access and start making reservations for your clients.
IHG Travel Agent Portal Login Page
Booking Hotels Through IHG for Clients
The IHG website offers a user-friendly booking experience, allowing you to easily find and reserve the perfect accommodations for your clients. Whether you are looking for a luxury resort or a budget-friendly option, IHG’s diverse brand portfolio has something to suit every traveler’s needs.
Here’s how to book hotels or resorts on the IHG platform:
- Go to the IHG homepage: https://www.ihg.com/
- Enter your client’s destination, including city and specific address if known.
- Select the check-in and check-out dates for the stay.
- Specify the number of guests who will be staying in the room.
- Choose your rate preference from the available options, including travel agent rates if logged into your account.
- Click the “Search” button to view available hotels.
- Browse the list of hotels that meet your criteria, noting the price per night and amenities.
- Select a hotel from the list to view more details and room options.
- Choose an available room type that suits your client’s preferences and budget.
- Proceed to payment to finalize the booking for the selected number of nights.
Understanding IHG Travel Agent Commissions
IHG values the partnerships with travel agents and offers competitive commission structures. The standard commission for bookings made through the IHG Luxury and Lifestyle program is typically set at 10%. IHG is committed to growing these partnerships and may offer increased commission rates through special promotions, particularly within the Luxury and Lifestyle program.
Commission payments are managed through IHG Commission Services. If you encounter any issues accessing your commission information or need support, you can reach out to the IHG Commission Services team:
Email: [email protected]
Phone: +1 800 238 0270
IHG Travel Agent Training Programs
To ensure travel agents are well-equipped to represent IHG brands, the Intercontinental Hotel Group provides comprehensive training programs. These programs are designed to deepen your understanding of IHG’s brand portfolio, familiarize you with current incentives and promotional offers, and keep you informed about new hotel openings and developments.
IHG Travel Agent Training Program
The training portal is integrated directly into the IHG Agent website: https://www.ihgagent.com/. Once logged in, you can access the training modules at your convenience. The flagship course is a five-hour program certified by The Travel Institute, signifying its quality and industry relevance.
Course Content Highlights:
- In-depth information about IHG and its global presence.
- Details of the IHG One Rewards loyalty program and its benefits.
- Comprehensive overviews of key IHG brands, including InterContinental, Hotel Indigo, Crowne Plaza, Holiday Inn, Holiday Inn Express, Staybridge Suites, and Candlewood Suites.
In addition to training, the IHG website serves as a valuable resource for agents, providing access to:
- Information on discounted travel agent rates.
- Details about commission processing and services.
- GDS format guides to streamline booking processes.
- Descriptions of frequently booked IHG rate types.
- Dedicated customer service contact information for travel agents and consultants.
IHG Travel Agent Rewards and Elite Status Benefits
IHG recognizes and rewards loyal travel agents through the IHG One Rewards program. As an IHG One Rewards member, you can accumulate points on your stays, redeemable for reward nights and other perks. Members enjoy benefits like no blackout dates for reward nights, access to exclusive member rates, complimentary internet, and late checkout options.
The IHG One Rewards program features five membership tiers, each offering increasing levels of benefits:
Club Member (Entry Level):
- Earn points towards reward nights with every qualifying stay.
- Enjoy no blackout dates when redeeming reward nights.
Silver Elite:
- Earn a 20% bonus on base points for stays.
- Achieve Silver Elite status after just 10 qualifying nights.
- Points do not expire for Silver Elite members and above.
Gold Elite:
- Achieve Gold Elite status after 20 qualifying nights.
- Earn a 40% bonus on base points.
- Receive rollover nights, helping you maintain status in the following year.
Platinum Elite:
- Reach Platinum Elite status with 40 qualifying nights.
- Earn a 60% bonus on base points.
- Enjoy complimentary room upgrades (subject to availability).
Diamond Elite (Top Tier):
- Diamond Elite members receive all the benefits of lower tiers.
- Achieve Diamond Elite status after 70 qualifying nights.
- Earn a 100% bonus on base points.
- Access dedicated Diamond Elite support for personalized assistance.
- Receive guaranteed room upgrades (subject to availability).
Accessing IHG Travel Agent Discounts
Travel agents can access significant discounts, with rates potentially up to 40% off standard prices. While discount percentages can vary and may not apply to all hotels at all times, even a minimum discount, such as the reported 9%, can represent substantial savings.
To access these discounted rates, always select the “Travel Consultant Discount Rates” option when booking through the IHG platforms. It’s crucial to note that these rates are exclusively for travel professionals and require proper identification.
Key Requirements for Travel Agent Discounted Rates:
- Valid IATA ID or Travel Agent ID Card: You must present a valid IATA ID or travel agent ID card at check-in to verify your eligibility for the discounted rate.
- Advance Booking: Bookings must typically be made at least one day prior to the check-in date.
- Agent Presence: For bookings of multiple rooms at the travel agent rate, the agent must be present and staying at the hotel.
- Documentation is Essential: Always ensure you have the necessary identification documents when checking in to avoid any issues with your booking.
IHG Travel Agent Support and Help Resources
IHG provides multiple avenues for travel agents to get assistance and support whenever needed.
Online Help Center:
- Visit the IHG Travel Agent Help Center: https://www.ihgagent.com/s/get-help
- Browse the Frequently Asked Questions (FAQ) section to find quick answers to common queries.
- Use the contact form to submit specific inquiries and receive personalized support.
GDS Support:
For issues or inquiries related to Global Distribution Systems (GDS), IHG offers a dedicated GDS service team:
Email: [email protected]
Phone: 1 800-635-7001 or 1 – 770-604-2001
IHG Travel Agent Phone Numbers for Regional Support
IHG offers dedicated phone lines for customer care in various regions to provide prompt and efficient assistance.
General Customer Care:
0800 022 2822 (General inquiries, may be applicable in certain regions)
Specific Regional Phone Numbers:
- United States and Canada: 1-888-211-9874
- Europe, Middle East, and Africa: +800 2222 7172 (or 00800 2222 7172 where applicable)
- Central and South America:
- English: +52 33 4777 2025
- Spanish: +52 33 4777 2023
- Asia/Pacific: +800 2222 7172
For the most up-to-date contact information and a comprehensive list of global phone numbers, please visit the IHG Contact Us page: https://www.ihg.com/content/us/en/customer-care/contact-us.html
By utilizing these resources and understanding the benefits of intercontinental hotel group travel agent rates, you can enhance your service offerings, improve your profitability, and provide exceptional value to your clients through IHG’s extensive global network.
