Are you passionate about travel and customer service? Do you thrive in a fast-paced environment where you can make a real difference in people’s lives? If so, consider an exciting career opportunity as an American Express Claims Representative with Travel Guard, part of the Zurich Cover More Group in North America. This is your chance to join a leading global travel insurance provider and embark on a rewarding journey in the travel industry.
Travel Guard is not just any insurance company. We are a world-renowned leader in travel insurance, known for our value-driven approach and exceptional customer service. We empower our employees, encourage decision-making, and foster a diverse and inclusive team environment. If you’re looking to enhance your skills, be recognized for your contributions, and work with a global leader, Travel Guard offers the perfect platform for your american express travel career.
Join the American Express Claims Intake Team
As an American Express Claims Representative, you will be the first point of contact for American Express Card Members utilizing their travel and cell phone insurance benefits. This role is based in our inbound call center, where you will deliver top-notch customer service while efficiently managing claims processes. You will gain in-depth knowledge of various insurance products, enabling you to clearly explain benefits to Card Members and guide them through the reimbursement process using our case management system. We pride ourselves on building strong customer relationships and creating positive, lasting impressions with every interaction. If you are eager to be part of a dynamic and expanding team, we encourage you to explore this fantastic american express travel career path.
Responsibilities of an American Express Claims Representative
In this role, your key responsibilities will include:
- Product Expertise: Maintaining comprehensive knowledge of our insurance products to accurately and confidently explain benefits to American Express Card Members.
- Exceptional Customer Service: Creating positive and supportive phone experiences for all clients seeking assistance and services.
- Multitasking Proficiency: Effectively managing multiple work streams, including call handling and email communication, to ensure efficient workflow.
- System Navigation: Navigating multiple computer systems simultaneously while handling customer calls with ease and accuracy.
- Creative Problem Solving: Utilizing creative and critical thinking to develop innovative solutions when necessary to address unique customer situations.
- Attention to Detail: Demonstrating keen attention to detail to meticulously document call details and information within our case management and policy systems.
- Continuous Improvement: Collaborating closely with leadership to refine your skills and integrate feedback to consistently meet and exceed role expectations.
What We Are Looking For
To thrive in this american express travel career role, you should possess the following basic qualifications:
- High school diploma or equivalent educational attainment.
- Availability to work 2nd shift hours (11 am – 7 pm).
- Flexibility to work in the office for 2-3 shifts per week.
Ideally, candidates will also have these preferred qualifications:
- Proven track record of providing outstanding customer service (1+ year of experience preferred).
- Excellent verbal and written communication skills, enabling clear and professional interaction with customers.
- Strong attention to detail and accuracy in data collection and system input.
- Analytical skills to effectively review and interpret policy coverage and claim statuses.
- Ability to effectively manage and prioritize tasks in a fast-paced environment.
- Professionalism and clarity in responding to high-end clientele.
Why Travel Guard is the Right Place for Your American Express Travel Career
This is an exciting time to join Travel Guard. Following the recent acquisition of AIG’s global personal travel insurance business, we have solidified our position as a leading global travel insurance and assistance provider. We serve over 20 million customers annually and maintain strong partnerships with over 200 distribution partners. This growth translates into significant career opportunities and a dynamic work environment.
At Zurich Cover More, we embrace diversity and recognize our workforce’s varied backgrounds and perspectives as a valuable asset. We are committed to creating an inclusive environment where everyone feels welcome and can contribute their best. We believe that diversity and inclusion are essential to exceeding customer expectations and achieving our common goals. Zurich is an equal opportunity employer and does not discriminate based on age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status, or any other legally protected status.
Take the next step in your american express travel career and apply to become an American Express Claims Representative at Travel Guard today!
