At travels.edu.vn, we understand that buying a stroller, especially a Double Travel Stroller, is a significant decision for families. That’s why we’re committed to ensuring you feel completely confident in your purchase. While little ones don’t come with return policies, we offer a generous 30-day trial period for Zoe products, allowing you to experience the stroller in your own home and truly appreciate its benefits. Our goal is for you to personally discover the ease, comfort, and simplicity that Zoe double travel strollers bring to your family adventures. We encourage you to test the stroller indoors to maintain its new condition and ensure eligibility for a full refund if needed.
What Items Can Be Returned?
You can return or exchange most Zoe products within 30 days of your purchase to receive a complete refund or store credit equivalent to the purchase price. It’s important to note that returned items must be in pristine, brand new condition. This means they should be unused, without any scratches, no scuff marks on the wheels from outdoor use, and must include all original tags and packaging. Think of it like ensuring the double travel stroller is still in the same perfect condition it arrived in, ready for a new family if it doesn’t perfectly fit your needs.
Understanding Your Refund
While we happily provide free return shipping for eligible returns, please be aware that the original shipping fees (Ground, Express, or Overnight) are non-refundable.
Assuming the returned double travel stroller and any accompanying items are in excellent, resalable condition, you are entitled to a full refund of your purchase price.
In the rare instance that a returned item shows signs of use beyond indoor testing, such as being taken for a spin around the neighborhood, a restocking fee of up to 50% might be applied. Examples of situations that could incur restocking fees include:
- $25 for wheels showing outdoor use.
- $20 if the item is not returned with all original packaging.
- $25 if cleaning is required due to pet hair, sticky residues, or similar issues.
If a returned double travel stroller or accessory cannot be accepted for a refund even with a restocking fee, our Customer Experience team will contact you. They will offer the option to have the item shipped back to you, or explore the possibility of a partial store credit. We strive to address these situations during the return approval process but acknowledge that exceptions can occur.
Refunds will be issued to the original payment method or as store credit. If you are returning a gift, please note that the refund will be processed as store credit only.
Once your returned item is received and carefully inspected, you will receive an email notification regarding the status of your return. If your return is approved, the refund process will be initiated within 5 business days. You will receive a confirmation email once the refund has been processed. However, please allow some processing time for the credit to appear on your credit card statement, depending on your bank or financial institution.
Initiating Your Return
To start the return process, we provide a prepaid shipping label for returns that meet our policy requirements.
Simply begin your return by clicking on the following link:
Request a Return or Exchange Authorization
Important Note: When shipping a double travel stroller or any stroller back to us for a return, you assume responsibility for the shipment until it reaches us. We are not liable for items lost or damaged during transit. Refunds will only be processed based on the condition of the stroller as received by our team. Therefore, ensure your return shipment is securely packaged.
Are There Any Return Exceptions?
We value our customers across the United States, but unfortunately, we are unable to process direct exchanges for customers outside the contiguous United States, including Hawaii, Alaska, and international addresses. For orders from these locations requiring an exchange, the item must be returned for a refund, and a new purchase will need to be made.
For savvy shoppers who enjoy a good deal, please note that items purchased during significant sale events, such as Warehouse Sales or Black Friday/Cyber Monday, may have limited or no return eligibility. Always review the specific terms and conditions of special discount offers before completing your purchase, as these items may be designated as final sale. Additionally, gift cards are non-refundable. We want to ensure clarity and transparency regarding our policies, especially during promotional periods.
