Navigating official travel can be complex, but the Government Travel Card (GTCC) simplifies expenses for eligible U.S. federal employees. Often issued during onboarding, your Agency Program Coordinator (APC) is crucial in this process. They are your main contact for all GTCC matters. APCs manage the GTCC program locally, connecting cardholders with the vendor, monitoring transactions, adjusting credit limits, and more.
If you’re unsure who your APC is, ask your supervisor, HR, or local travel support for assistance. The process below outlines how to get a new travel card, but remember, local rules may vary, so always consult your APC for specific guidance.
Accounts are managed through CitiManager. If you applied post-March 2020, Citibank automatically created a CitiManager account for you. If your card was issued before this date, you should self-enroll on the Citi website.
CitiManager allows you to manage your GTCC account online or via their mobile app (App Store or Google Play). You can view statements, balances, make payments, update settings, opt for paperless statements, set up alerts, and more. For detailed instructions, see the CitiManager Digital Reference Guide [citi.com, PDF, 1 page].
Utilizing Split Disbursement for Government Travel Card Payments
Split disbursement is a mandatory system for all Department of Defense (DoD) personnel, enabling direct payment of your government travel card bill from your travel reimbursement. When preparing your voucher, carefully check split disbursement amounts to ensure they cover all GTCC charges. If using the Defense Travel System (DTS), manual adjustments might be needed to direct sufficient funds to the vendor.
Payment Options: Mailing Payments for Your Government Travel Card
When mailing payments, it’s critical to include the remittance slip from your paper statement and write your account number on your personal check. Missing this information can lead to payment delays, misapplication to the wrong account, returns, or processing failures.
| Standard Payment Address | Overnight Payment Address |
|---|---|
| Citibank Government Card Services PO Box 78025 Phoenix, AZ 85062-8025 | Citibank Government Card Services Attn: Payment Processing Center 78025 1820 E. Sky Harbor Circle South STE 150 Phoenix, AZ 85034 |
Understanding Standard and Restricted Government Travel Cards
There are two types of Individual Billed Accounts (IBAs): Standard and Restricted government travel cards. Standard cards are for individuals with a FICO score above 659, with default limits of $7,500 (credit), $250 (cash), and $250 (retail). Restricted cards are for those with a FICO score below 660, with limits of $4,000 (credit), $250 (cash), and $100 (retail). Visually, both cards are identical. Limits can be temporarily increased for mission-critical needs with commander or supervisor approval.
Individuals declining a credit check (soft pull) but needing a travel card must complete the Alternate Credit Worthiness Evaluation (DD Form 2883) [PDF, 2 pages] form, answering affirmatively to all questions, to receive a restricted card. Note that your FICO score isn’t disclosed to you or your APC during the application.
To complete the DD Form 2883, save it to your device and use Adobe Reader to add your signature.
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This form, DD Form 2883, is essential if you need a restricted government travel card due to credit score or declining a credit check, ensuring you can still fulfill your travel responsibilities.
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Managing your government travel card effectively through tools like the CitiManager app ensures smooth handling of finances during official travel and helps maintain compliance with regulations.
In summary, understanding your government travel card, from application to management and payment, is vital for hassle-free official travel. Always utilize your APC as your primary resource and leverage available tools like CitiManager to manage your account efficiently. Adhering to guidelines like split disbursement and proper payment procedures ensures you remain in good standing and can focus on your mission.
