United Airlines is dedicated to providing customers with increased flexibility, particularly when rebooking travel arrangements. They’ve streamlined the process of locating and utilizing travel credits, setting themselves apart in the airline industry. Notably, United is the only airline that automatically displays travel credits as a payment option during checkout, simplifying the user experience. Initially, this feature is available to MileagePlus® members, with plans to extend it to all customers soon. Furthermore, United is pioneering the use of travel credits for extra legroom seats and pre-paid checked baggage, offering unparalleled convenience.
These innovations, coupled with features like combining multiple travel credits and applying them to partner airlines, offer United customers greater flexibility than ever before. For those holding travel credits issued on or before August 31, 2021, United is offering a one-time opportunity to share these credits with friends and family.
This initiative is part of United’s ongoing commitment to enhance the customer experience, prioritizing the customer at every stage of their journey. United continues to invest in improvements to make travel easier and more enjoyable, including the introduction of new policies designed to encourage and simplify the return to air travel.
Toby Enqvist, Chief Customer Officer at United, emphasizes this commitment: “Unlike most airlines where travel credits are difficult to use, at United we’re doing something different. We’re showing our customers they have credits – and we’re making them easier than ever to use. It’s not just the right thing to do for our customers, but it’s also the right way to re-introduce more customers to the United travel experience, which we’re convinced will make them more likely to fly with us in the future.”
Maximizing Your United Travel Credits: A Step-by-Step Guide
Using the United app or United.com, customers with an Electronic Travel Certificate (ETC) or a Future Flight Credit (FFC) can now enjoy more options and flexibility than ever before. Here’s how to make the most of your travel credits:
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Automatic Display: See and apply available travel credits automatically on the check-out page when rebooking travel. This feature will be rolled out to all customers soon, starting with MileagePlus members.
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Combine Credits: Combine multiple travel credits to apply when booking new travel plans. Customers can now combine multiple Future Flight Credits (FFCs) or Electronic Travel Certificates (ETCs) and will soon be able to combine ETCs and FFCs together.
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Partner Airlines: Use your travel credits to book flights on partner airlines, expanding your travel options.
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Upgrade Your Experience: Purchase extra legroom seats and pre-pay for checked baggage at the time of check-out using your credits.
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Share the Love: Share travel credits with a friend or family member from wholly unused travel credits issued on or before August 31, 2021, by applying travel credits as payment on the check-out screen.
United’s Commitment to Enhanced Travel Experience
As travelers return to flying with United, they’ll discover numerous service upgrades, including the ability to pre-order snacks and beverages online and through United’s app. Furthermore, passengers can book their trips with confidence, knowing they have the flexibility to adjust their travel without incurring change fees. United was the first global U.S. airline to eliminate change fees on most tickets and to allow all customers to fly standby for free on the same day of travel to the same destination.
These changes are part of “United Next,” an ongoing effort reflecting United’s heightened focus on customers and employees.
Conclusion
United Airlines is committed to making travel more accessible and enjoyable. By simplifying the process of using travel credits and offering new ways to enhance the flying experience, United is setting a new standard for customer satisfaction in the airline industry. Whether you’re a frequent flyer or planning your next vacation, understanding how to use travel credits on United can save you money and provide added flexibility. Embrace these features and experience the difference United’s customer-centric approach makes.
