For travel professionals seeking to enhance their service offerings and provide clients with exceptional hotel experiences, understanding the Ihg Travel Agent program is crucial. InterContinental Hotels Group (IHG), a global hospitality leader with over 6,000 hotels across 19 distinct brands, offers a dedicated portal and a wealth of resources designed specifically for travel agents. This guide will navigate you through everything you need to know about being an IHG travel agent, from login procedures and booking processes to commission structures, training programs, rewards, and available support.
Accessing the IHG Travel Agent Portal: Login and Registration
The IHG Travel Agent portal serves as your central hub for managing client bookings, accessing exclusive rates, and staying updated on the latest IHG offerings. Whether you’re a seasoned user or new to the platform, here’s how to access and navigate the portal effectively.
To login to the IHG travel agent portal, follow these simple steps:
- Open your web browser and navigate to the official IHG Agent website: https://www.ihgagent.com/
- Enter your registered email address and password in the designated fields.
- Click the “Login” button to access your account.
If you’ve forgotten your password, the portal offers a straightforward recovery process:
- On the login page, click the “Forgot password” link.
- Enter the email address associated with your IHG Travel Agent account.
- Click the “Reset Password” button.
- Check your inbox for a password reset email from IHG.
- Click the password reset link in the email and follow the instructions to create a new password.
For agents new to IHG, registration for the travel agent portal is a quick process:
- Visit https://www.ihgagent.com/ and click on the “Not registered yet?” link.
- Fill in the registration form with your details:
- Enter your full name and professional email address.
- Select your country of residence from the dropdown menu.
- Choose your region, province, or state.
- Specify your title as a travel agent.
- Select your accreditation type (e.g., IATA, ARC) and enter your accreditation number.
- Click “Validate.” If automatic validation is unsuccessful, you may still be able to proceed with registration following further instructions.
- Enter your IHG One Rewards number if you are already a member and click “Validate.”
- Review the terms and conditions, and check the box to indicate your agreement.
- Click the “Sign Up” button.
- Check your email for a verification link from IHG.
- Click the verification link to activate your account and start using the IHG Travel Agent portal.
IHG Travel Agent Login Page
Streamlining Client Bookings: IHG Booking for Travel Agents
The IHG platform provides a user-friendly booking system, allowing travel agents to efficiently reserve accommodations for their clients across IHG’s extensive hotel network. Agents can access special rates and offers tailored for travel professionals, ensuring competitive pricing and added value for their clients.
Here’s a step-by-step guide to IHG booking for travel agents:
- Go to the IHG homepage via this link: https://www.ihg.com/
- Enter your client’s desired destination, including city and specific address if known.
- Select the check-in and check-out dates for the stay.
- Specify the number of guests who will be staying.
- Choose your rate preference; as a travel agent, look for options like “Travel Agent Rates” or similar discounted fares.
- Click the “Search” button.
- Review the list of available IHG hotels at the chosen destination, along with their nightly rates.
- Select the most suitable hotel for your client from the search results.
- Browse the available room types and select one that meets your client’s needs.
- Proceed to payment to finalize the booking. Ensure you utilize any applicable travel agent discounts or commissionable rate codes during this step.
Understanding IHG Travel Agent Commissions
IHG values its partnerships with travel agents and offers a commission structure to reward bookings made through the travel agent portal and other channels. The standard IHG Travel Agent commission rate can vary, and it’s essential to understand how commissions are earned and paid out.
Currently, a 10% commission is offered on bookings made through the IHG Luxury and Lifestyle program. IHG is continually exploring opportunities to enhance commission offerings, particularly within the luxury and lifestyle segment, so staying updated through the agent portal and IHG communications is advisable.
IHG Commission payments are typically processed through IHG Commission Services. For any inquiries or issues related to commission payments or login difficulties with the commission service portal, you can reach out to IHG’s dedicated support team:
- Email: [email protected]
- Phone: +1 800 238 0270
Enhancing Expertise: IHG Travel Agent Training
To ensure travel agents are well-equipped to represent IHG brands and effectively sell IHG properties, IHG Travel Agent Training programs are readily available. These programs are designed to deepen agents’ understanding of IHG’s brand portfolio, loyalty programs, promotional offers, and new hotel openings.
IHG Travel Agent Training Program
The IHG training module is integrated directly into the https://www.ihgagent.com/ portal. Agents with an existing account can log in and access the training materials at their convenience. The comprehensive course is approximately five hours in duration and is certified by The Travel Institute, adding professional value to participating agents.
Course content typically includes:
- Informational overviews of IHG as a company and its global presence.
- Detailed explanations of the IHG One Rewards loyalty program, including benefits and tiers.
- Brand-specific modules covering each of the IHG brands, such as InterContinental, Hotel Indigo, Crowne Plaza, Holiday Inn, and more, highlighting their unique selling points and target audiences.
Beyond the training program, the IHG Travel Agent website offers a wealth of resources, including:
- Information on discounted travel agent rates.
- Guidance on commission services and payment procedures.
- GDS format guides for seamless integration with global distribution systems.
- Descriptions of frequently booked IHG rates and their conditions.
- Dedicated customer service contact information for travel agents.
Unlocking IHG Travel Agent Rewards and Benefits
IHG recognizes and rewards the loyalty of its travel agent partners through the IHG One Rewards program. As an IHG Rewards member, travel agents can enjoy a range of benefits, enhancing their own travel experiences while also better understanding the program to advise their clients.
IHG One Rewards benefits for members include:
- Earning points on personal stays, redeemable for reward nights and other perks.
- No blackout dates for reward night bookings, offering flexibility in travel planning.
- Exclusive member rates and special offers.
- Complimentary internet access at IHG hotels.
- Late check-out options (subject to availability).
The IHG One Rewards program features five distinct tiers, each offering progressively enhanced benefits:
- Club Member: Entry-level membership with reward night earning and no blackout dates on reward nights.
- Silver Elite: Achieved after 10 qualified nights, offering a 20% bonus on points earned, points that don’t expire, and points earning towards reward nights.
- Gold Elite: Requires 20 qualified nights, increasing the bonus points to 40%, plus rollover nights for maintaining status in the following year.
- Platinum Elite: Reached with 40 qualified nights, offering a 60% bonus on points, and enhanced benefits.
- Diamond Elite: The highest tier, requiring 70 qualified nights, provides a 100% bonus on points, dedicated Diamond support, and complimentary upgrades, in addition to all benefits from lower tiers.
Accessing IHG Travel Agent Discounts
IHG Travel Agent Discounts provide significant savings opportunities for travel professionals on their own hotel stays, allowing them to experience IHG properties firsthand and better recommend them to clients. Discounts can reach up to 40% off standard rates, although the availability and specific discount percentage can vary by hotel and time of year.
To access these discounted rates, travel agents should always select the “Travel Consultant Discount Rates” option when booking through the IHG platform. Eligibility for IHG Travel Agent Discounts requires:
- Holding a valid IATA ID (International Air Transport Association ID) or a recognized travel agent ID card.
- Presenting this ID at check-in to verify eligibility.
- Booking at least one day prior to the intended check-in date.
- For bookings of multiple rooms at the travel agent rate, the agent must be present and staying at the hotel with their guests.
It is crucial to ensure you possess the necessary identification when booking and checking in using travel agent discount rates; failure to provide valid credentials may result in the discount being revoked and the standard rate being applied.
IHG Travel Agent Help and Support Resources
IHG provides comprehensive support resources to assist travel agents with any queries or issues they may encounter. For general assistance, the IHG Travel Agent Help section is a valuable starting point:
This page offers access to:
- A searchable knowledge base of frequently asked questions (FAQs).
- A contact form for submitting specific inquiries to IHG support.
For GDS-related issues and inquiries, IHG has a dedicated Travel Agent GDS service:
- Email: [email protected]
- Phone: 1 800-635-7001 (within the US) or 1 – 770-604-2001 (international)
IHG Travel Agent Phone Numbers for Regional Support
For direct phone support, IHG offers various IHG Travel Agent phone numbers tailored to different geographic regions. A comprehensive list can be found on the IHG Contact Us page: https://www.ihg.com/content/us/en/customer-care/contact-us.html
Key phone numbers include:
- General Customer Care: 0800 022 2822 (may vary by region – check local IHG website)
Specific Regional Numbers:
- United States and Canada: 1-888-211-9874
- Europe, Middle East, and Africa: +800 2222 7172 (or 00800 2222 7172 in most countries)
- Central and South America (English): +52 33 4777 2025
- Central and South America (Spanish): +52 33 4777 2023
- Asia/Pacific: +800 2222 7172
By leveraging the IHG Travel Agent portal, training resources, commission opportunities, and dedicated support channels, travel professionals can effectively partner with IHG to deliver exceptional value and experiences to their clients. Becoming an informed and engaged IHG travel agent is a strategic move for any agency looking to thrive in the competitive travel market.
