For Emory University faculty, staff, and students planning international travel, accessing reliable support and streamlined booking processes is essential. Emory has partnered with several experienced travel agencies to ensure your travel arrangements are efficient, policy-compliant, and stress-free. These agencies offer dedicated services for the Emory community, providing expertise in managing complex international itineraries and ensuring traveler safety. This guide provides key contact information and details about Emory’s approved travel agencies, acting as your starting point for planning successful international trips.
Emory University’s Approved Travel Agencies: Your Partners in International Travel
Emory University has carefully selected three travel agencies – CTM, Sequel Travel (formerly Maupin), and Cadence – to serve the diverse travel needs of its community. Each agency offers unique strengths and services, ensuring Emory travelers have options tailored to their specific requirements, especially when it comes to navigating the complexities of international travel. These vendors are managed by Emory Travel, a division within Emory Finance, ensuring adherence to university policies and negotiated rates.
For any overarching questions about Emory’s travel agency program, or if you require policy exceptions, the Emory Travel team is your primary contact. They can also assist with setting up your CTM travel profile. For inquiries related to general travel planning and safety, particularly for international destinations, Emory’s Global Services team provides invaluable resources and guidance.
It’s important to note that CTM is the only agency that supports direct billing via Speedtype. Bookings through Sequel Travel and Cadence require payment by credit card. A significant benefit of booking international air travel through any of these Emory-approved agencies is the automatic registration of your itinerary with International SOS, Emory’s travel safety and medical assistance provider. If you book accommodations or airfare independently, remember to manually upload your itinerary to International SOS before your departure.
While Emory University Procurement does not impose restrictions on agency selection, individual schools or departments within Emory may have specific preferred vendors.
CTM: Comprehensive Travel Solutions with Global Reach
CTM (Corporate Travel Management) offers a robust platform for booking flights, hotels, and rental cars, both online and through agent assistance. Their comprehensive service suite is designed to simplify business travel, particularly for international destinations.
Features:
- Online Booking Portal: Access a user-friendly self-service portal to book flights, hotels, and rental cars at your convenience.
- Agent Assistance: Dedicated agents are available via phone or email for personalized support with bookings and itinerary management, crucial for complex international travel plans.
- International SOS Integration: Automatic itinerary registration with International SOS for enhanced traveler safety and support abroad.
- Payment Flexibility: Accepts both Speedtype and credit/corporate cards for payment.
- Negotiated Discounts: Manages Emory’s negotiated discounts with hotels and rental car companies, potentially offering savings on international bookings as well.
Fees:
- Online Air or Rail Booking: $12.00
- Online Hotel or Car Booking: $8.00
- Agent-Assisted (initiated as self-service): $20.00
- Canceled Online Bookings (prior to ticketing): $8.00
- Agent-Assisted Domestic Travel: $31.00
- Agent-Assisted International Travel: $44.00
- Agent-Assisted Hotel or Car Booking: $10.00
- After-Hours/Emergency Services: $25.00
- After-Hours/Emergency Services (outside of 72hrs of departure): $40.00
Contact:
- Agent-Assisted Travel: For new or existing reservations requiring agent support. Contact information available through the CTM Portal.
- CTM Technical Support: For technical assistance with the online booking portal. Contact information available through the CTM Portal.
- CTM Agent List & Group Travel: Find agent contact lists and assistance with group travel arrangements within the CTM Portal under “Links”.
[Imagine a logo of CTM here, perhaps with alt text: “CTM Corporate Travel Management Logo, a leading International Travel Agency for Emory University”]
Sequel Travel (Formerly Maupin): Personalized Service for International Itineraries
Sequel Travel, formerly known as Maupin Travel, maintains a reputation for personalized service and attention to detail. While offering a blend of traditional agent assistance and online booking capabilities, their strength lies in providing tailored support, valuable for intricate international travel arrangements.
Features:
- Small Woman-Owned Business: This classification can be advantageous for grant-funded travel, particularly where diversity and inclusion are considerations.
- International SOS Integration: Travel details are automatically uploaded to International SOS.
- Corporate Card Payment: Accepts corporate cards for payment.
- Deem Online Booking Tool: Offers an online booking platform called “Deem,” alongside agent-assisted booking. Emory registration code required to create a Deem account (request via [email protected]).
- Agent-Assisted Booking: Provides dedicated agent support for crafting and managing travel itineraries, especially helpful for complex international trips.
Fees:
- Air Ticketing: $29.50
- Rail Reservation: $29.50
- Refunds/Exchanges: $29.50
- Car/Hotel Only: $10.00
- After-Hours Support: $15.00/call
Contact:
- Agent Assistance & Tech Support: E: [email protected] | P: 800-882-8028 (Agent Assistance) | P: 919-821-2146 (Tech Support)
- Sequel Traveler Profile: Create your Sequel Traveler Profile
[Imagine a logo of Sequel Travel here, perhaps with alt text: “Sequel Travel Logo, an Emory University approved international travel agency focusing on personalized service”]
Cadence: Expertise in Complex International Travel and Group Bookings
Cadence Travel is particularly well-suited for Emory travelers requiring complex international itineraries and now offers specialized group travel services. While agent-assisted booking is their primary mode of operation and Speedtype payment is not accepted, their expertise in handling intricate international travel logistics makes them a valuable resource.
Features:
- Ideal for Complex International Travel: Specializes in managing complicated international travel itineraries, including multi-destination trips and unique travel needs.
- International SOS Integration: Automatically registers travel details with International SOS.
- Corporate Card Payment: Accepts corporate cards for payment.
- Agent-Assisted Booking Only: Focuses on providing expert agent assistance for all bookings.
- Group Travel Services: Now offers group travel arrangements for 10 or more travelers for both domestic and international destinations. Requires 21-day lead time for group travel requests.
Fees:
- Full-Service Ticket Fee (Domestic/International): $35.00 per ticket (new or exchange, including refunds)
- Full-Service Car/Hotel-Only Booking Fee: $20.00 per booking
- Full-Service Car Service Fee (black car/limo): $35.00 per booking
- Air Ticket Void Fee: No additional fee
- After-Hours Emergency Service: $35.00 domestic/international, per call or per reservation
Contact:
- Cadence Travel – Emory University e-VIP travel program: Cadence Travel – Emory University e-VIP travel program
- General Inquiries: E: [email protected] | P: 858.551.3000
- Group Travel Requests: Contact Gloria Mosley at [email protected]
- Traveler Profile: Complete traveler profile
[Imagine a logo of Cadence Travel here, perhaps with alt text: “Cadence Travel Logo, Emory University’s international travel agency for complex itineraries and group travel”]
Additional Emory Travel Resources
Beyond these dedicated agencies, Emory provides further resources to enhance your travel planning.
Hotel and Rental Car Discounts
Emory’s negotiated discounts for hotels, particularly in the Atlanta area, are accessible through these travel agencies. When searching within the CTM system, discounted hotels will be identified as “Preferred Hotel for Emory University.”
For rental cars, Emory’s preferred vendors, Enterprise and National, offer both domestic and international services. Book car rentals through Emory Express or Emory’s travel agencies. Crucially, when renting cars internationally on Emory business, purchasing the rental company’s insurance is mandatory. This insurance should include liability and collision coverage, and Emory will reimburse these costs. Familiarize yourself with global road safety tips if you plan to drive abroad.
Travel Checklist and Resources
Utilize Emory’s travel resources to ensure comprehensive planning:
- Resources for Student Travel, General Travel Awareness, and Traveling and Working in Low- and Middle-Income Countries: [health-safety.html]
- Leading Group Travel: [group.html]
- CDC’s Health Information for Travelers and Clinicians: https://wwwnc.cdc.gov/travel/destinations/list
- Lonely Planet’s Thorn Tree (Travel Forums): https://www.lonelyplanet.com/thorntree/welcome
- Electrical Outlet and Voltage Adapters Information: https://electricaloutlet.org/
- CDC “Pack Smart” List: https://wwwnc.cdc.gov/travel/page/pack-smart
- Smarter Travel “Ultimate Packing List”: https://www.smartertravel.com/the-ultimate-packing-list/
- International SOS (Emory’s Travel Assistance Provider): [isos.html]
- Emergency Response Procedures: [../project-planning/emergency.html]
- Find the Nearest US Embassy or Consulate: https://www.usembassy.gov/
By leveraging Emory’s approved international travel agencies and these valuable resources, you can confidently plan and execute successful and safe international travel, aligning with university policies and best practices.
