We understand that choosing the right accessories for your travel trailer is crucial, and sometimes, despite your best efforts, a purchase might not be the perfect fit. At travels.edu.vn, we are committed to offering you the best value, quality, and a wide selection of Travel Trailer Accessories. More importantly, we want you to be completely satisfied with your purchase experience. That’s why we’ve created a straightforward and customer-friendly return policy, ensuring peace of mind when investing in your travel adventures.
Should you need to return an item, most unused travel trailer accessories can be returned for a full refund or exchange, excluding shipping fees, within 90 days from the purchase date. Please note that some exceptions and exclusions apply, which we will detail below. Refunds will be processed to your original payment method, offering a seamless return experience whether you shop online or in-store.
Returning Travel Trailer Accessories Purchased Online
For travel trailer accessories ordered through our website, we recommend contacting our dedicated customer service team at 1-888-626-7576. This step ensures that your return or exchange is properly documented and allows us to address any questions you might have. Our team will guide you through the return process, often providing a return authorization to streamline your experience. Rest assured, once you initiate the return, we’ll be on the lookout for your package to expedite the refund or exchange.
You also have the convenience of returning online purchases of travel trailer accessories in person. Simply bring the item in its original packaging along with your purchase invoice to any of our partner retail locations. While shipping charges are non-refundable, this in-store return option provides flexibility. Please be aware that refunds for web orders processed in-store may be issued as a gift card or mailed check in certain situations.
In-Store Returns of Travel Trailer Accessories
For travel trailer accessories bought directly from our retail locations, returns are just as easy. If you have your original sales receipt, you can return the unused and unopened accessory for a full refund or exchange. Gift receipts are also welcome, and returns with a gift receipt will receive store credit for the item’s purchase price at the time of the original transaction.
Even without a receipt, we strive to make returns as convenient as possible. Returns without a receipt will be processed for store merchandise credit at the lowest price the accessory was offered within the last 90 days. To process a return without a receipt, we will require a valid state-issued driver’s license or state ID card for verification. Please note that we do reserve the right to limit or refuse returns made without a valid receipt.
Exclusive Benefits for Good Sam Members
As a special benefit for our valued Good Sam members, we offer an extended return policy. Good Sam members with continuous active membership status can return any unused and unopened travel trailer accessory purchased on or after February 9, 2018, at any time. To qualify, Good Sam Club members must have an active membership on the date the accessory was originally purchased. (Please note that some exclusions still apply, as detailed below).
Returns on Good Sam Protection Plans
If you’ve purchased a Good Sam Protection Plan for your travel trailer accessories, returning it is simple. You can return the protection plan in-store for processing or contact us directly at 1-888-626-7576 for assistance. Please be aware that purchases made with a personal check are subject to a 14-day holding period before the return can be processed.
Exceptions and Exclusions for Travel Trailer Accessory Returns
While we aim to accommodate most returns, certain exceptions and exclusions apply to travel trailer accessories:
- Non-Returnable Items: Certain items are non-returnable, including but not limited to: items with expiration dates, custom-made or special-order accessories, hazardous materials, and gift cards. In cases where these items are proven to be defective, returns or exchanges must be handled directly with the manufacturer.
- 30-Day Return Window for Specific Accessories (Unopened & Unused): Some travel trailer accessories, such as electronics and software, must be returned within 30 days if they are unopened and unused.
- Post 30-Day Defective Items: After 30 days, returns or exchanges for defective travel trailer accessories must be handled directly with the manufacturer.
- Clearance and Outlet Items: Please note that clearance and outlet items are sold “as is” and are not eligible for return at any time.
- Installed Items: Once a travel trailer accessory has been installed, we are unable to accept a return or exchange. If an installed product becomes defective, please contact the manufacturer directly for warranty service.
- Promotional Discount Returns: For travel trailer accessories purchased with a promotional discount, any returned items will be prorated. The value of the discount, free product, or gift card associated with the promotion will be deducted from the refund for the returned accessories. Items received as free gifts as part of a promotion can only be exchanged if they are damaged or defective and for a direct replacement only. Gift cards cannot be exchanged for cash or applied to previous purchases.
We hope this clear and comprehensive return policy provides you with the confidence to shop for all your travel trailer accessories at travels.edu.vn. We are dedicated to your satisfaction and making your journey enjoyable from start to finish.
