Pulling into Road Runner Travel Resort, the immediate impression was chaos. The place was overcrowded, and there was no clear direction upon arrival. No staff member was present at any designated greeting point to guide us or even indicate where the office might be located. We ended up double-parking in front of what appeared to be the restaurant and bar area, simply out of necessity to find someone who could assist us.
Seeking guidance, I approached a waitress in the outdoor bar section and inquired about the office location. She vaguely pointed towards a door, leading me to what I hoped was the right place. Inside, the lady behind the counter seemed utterly lost. While empathy goes out to those in any job, especially in later years or those new to the workforce, her lack of knowledge was immediately apparent and unhelpful. She struggled to locate our reservation and, after finding it, presented a map, circling several sites – none of which were correct. It took another person nearby to vaguely indicate it was “right next to the restaurant.” When I asked if the site was a pull-through, I was met with a blank stare and no answer. The question of whether I needed to unhook my towed vehicle right there was also met with another blank look and a hesitant “I guess so.”
Alt: A staff member at a campground office looking confused and unhelpful, representing poor customer service at Road Runner Travel Resort.
Following the vague instructions, we unhooked our vehicle and proceeded to the assigned site. To our surprise, the site we had just paid for was occupied by three vehicles. One was a service van, and upon informing the driver that he was in our reserved spot, he simply acknowledged it and mentioned he needed to unload. Returning to the poorly marked “office,” I informed the same lady about the vehicles on our site. Her response was to suggest that they probably belonged to restaurant patrons and that I should go and ask them to move. The onus was placed on me, the paying customer, to resolve a parking issue created by the resort’s apparent lack of management. Another staff member intervened and instructed the first lady to address the issue herself, which eventually led to the vehicles being moved.
However, the problems didn’t end there. The site itself was barely 20 feet deep, meaning our RV would significantly protrude into the roadway if parked normally. We were forced to park lengthwise. After finally hooking up and extending the RV’s slide-outs, we decided to dine out rather than cook, hoping for a more relaxing evening off-site. As we were preparing to leave, a woman, speaking with a French Canadian accent, began waving her arms at me. Approaching her, I was met with a complaint that our RV was encroaching “2-3 feet” onto her site and that we had moved her picnic table, which now required disinfection due to “Covid.” I patiently explained the complete lack of guidance from the front desk and the confusing site assignment. I also pointed out the concrete walkway and explained that parking further back would have blocked it. She then suggested parking lengthwise, to which I reiterated that this would cause us to stick out into the roadway, and backing further in would put us onto her grass – a common campground rule violation. Despite explaining that we were already set up with slide-outs, jacks, and leveling, and our intention to leave early the next morning, she remained agitated. She then stated she would consult her husband. Presumably, he agreed it was not worth further argument for a single night.
Alt: An RV parked awkwardly on a small and ill-defined campsite at Road Runner Travel Resort, illustrating the poor site planning and spacing issues.
Returning from dinner, we found a large Ford F250 truck parked squarely in our site. This was the final straw. A photo was taken as evidence, and a partial refund request seems more than justified, considering we essentially shared our paid site with restaurant parking for the majority of our brief and unpleasant stay. This is supposedly a Good Sam Campground?
Alt: A large pickup truck parked in an RV campsite at night, highlighting the parking issues and lack of site control at Road Runner Travel Resort.
As for amenities, cable TV was non-existent, over-the-air TV reception was equally poor, and the WiFi was a complete joke. We used nothing else. Our one-night stay, cut short by a 7:30 AM departure to escape the unpleasant atmosphere and incompetent staff, was far from restful. Sleep was impossible due to the constant noise of vehicles using our site as an extension of the restaurant parking area, with car doors slamming and general activity throughout the night. Road Runner Travel Resort is an experience to avoid. Find somewhere else to spend your travel dollars.
