Shopping for baby gear can be an exciting experience, and at Baby Trend, we strive to make it as smooth and worry-free as possible. We understand that sometimes returns are necessary, and we’ve created a straightforward return policy to ensure your satisfaction, especially when considering products like our popular Baby Trend Ez Ride Travel System. This guide outlines our return procedures for purchases made directly from BabyTrend.com. Please read it carefully to understand our policy and how it applies to your order.
Understanding Returns for Clearance Items
Clearance items purchased through our Closeouts category on BabyTrend.com are subject to a slightly different return window. For these deeply discounted products, returns must be initiated within 7 days of your purchase date. It’s important to note that only items specifically listed within the Closeouts category are considered clearance items and fall under this 7-day return policy.
To begin the return process for a clearance item, or if you have any questions about your order, please contact us at [email protected]. In your email, kindly provide your name, order number, and the date you placed the order. This will help us quickly assist you with your inquiry. Remember, Baby Trend does not accept returns for clearance items after 7 days, nor for items purchased from third-party retailers.
Returns on Regularly Priced Items
For regularly priced items purchased directly from BabyTrend.com, we offer a more extended return window of 30 days from the date of purchase. This allows you ample time to ensure your selection meets your needs. Whether you’ve chosen a stroller, car seat, or perhaps one of our highly-rated Baby Trend EZ Ride Travel Systems, we want you to be completely satisfied.
Similar to clearance items, returns for regularly priced items require a Return Authorization number (RA#). You must request and receive this RA# before sending back any merchandise. Returns sent without a valid RA# will not be accepted. To initiate a return, please contact our customer service to obtain your RA# and further instructions.
Conditions for All Returns
Regardless of whether you are returning a clearance or regularly priced item, certain conditions apply to all returns to ensure fairness and efficiency:
- New and Unused: All returned items must be in new and unused condition and returned in their original packaging. We cannot accept returns for items that have been used, even for a short period.
- Return Authorization (RA#): As mentioned, a Return Authorization number (RA#) is mandatory for all returns. Contact customer service to obtain this number before shipping your item back.
- Return Shipping Costs: The purchaser is responsible for all return shipping costs. We recommend using a package delivery service that offers tracking and/or insurance for your return shipment to ensure safe and documented delivery.
- Restocking Fee: A 25% restocking fee will be applied to all returns. This fee will be deducted from your refund amount.
- Refund Process: Upon receiving and confirming the returned item meets our conditions, a refund will be issued for the merchandise value and applicable tax, less the 25% restocking fee. Please note that original shipping charges, if any, are non-refundable.
Exchanges
Baby Trend also accommodates exchanges within 30 days of purchase from BabyTrend.com, but specifically for items of equal or lesser value. If you wish to exchange an item, the same return conditions apply as with regular returns.
Crucially, exchanges also require a Return Authorization number (RA#). You must request and receive an RA# prior to sending your item back for exchange. Returns for exchange without an RA# will not be accepted. Please contact customer service to initiate the exchange process and obtain your RA#.
A replacement item for exchange will not be shipped until the original item has been received and confirmed to meet our return conditions. This ensures a smooth and accurate exchange process.
By placing an order on BabyTrend.com, you are agreeing to the terms and conditions outlined in this return policy. We encourage you to review this policy carefully before making your purchase. We are committed to providing quality baby products and a positive shopping experience. For any questions or concerns regarding our return policy or our products, including the Baby Trend EZ Ride Travel System, please do not hesitate to contact our customer service team. We are here to help!
