At Pleasant Holidays, accessible through our websites PleasantHolidays.com and PleasantAgent.com, we understand the critical importance of privacy, especially for our valued travel agent partners and their clients. This Privacy Policy is designed to transparently outline our practices regarding the collection, use, and protection of your Personal Information within the United States. It is crucial for travel agents working with us to understand how we safeguard data. Please note that this policy applies specifically to Pleasant Holidays’ online platforms and not to external websites or companies beyond our direct control. For those external sites, we encourage you to review their individual privacy policies.
This document details our commitment to protecting your Personal Information, which includes details such as your name, address, date of birth, email, phone numbers, and payment information. By using our site, you acknowledge and agree to the practices described in this Privacy Statement. We are dedicated to maintaining the trust of our users, including our extensive network of travel agents, by ensuring robust data protection and clear communication about our privacy practices.
I. Our Commitment to Information Protection and Website Security
Protecting your data is paramount at Pleasant Holidays. We implement stringent measures to ensure the security of your Personal Information whenever you interact with our website. Access to Personal Information is strictly limited to authorized employees who require it for specific job responsibilities. We maintain comprehensive physical, electronic, and procedural safeguards designed to protect your information from unauthorized access, alteration, or disclosure.
We want every travel agent and customer who uses our website to feel secure and confident when planning and booking travel. To this end, we utilize firewalls and secure servers to provide robust protection against unauthorized access. All customer data is transferred securely, employing industry-standard encryption verified by a Certificate Authority from Network Solutions. This ensures that while not every page collecting Personal Information is encrypted, all pages where payment card information is collected—including card number, type, name, expiration date—are rigorously encrypted to safeguard financial transactions.
II. Types of Information We Collect
We collect Personal Information to effectively deliver travel products and services, tailored to meet the needs of both individual travelers and our travel agent partners. Browsing our site does not require you to provide any Personal Information unless you proceed to make a purchase, subscribe to our newsletters, or engage with other specific services as detailed below. However, a valid payment card is necessary to complete any purchase on our site.
Personal Information is gathered only when you voluntarily and explicitly provide it. Our website is intended for users aged 18 years or older, and we do not knowingly solicit or collect Personal Information from minors under the age of 18. When you book travel arrangements for others through our site, we will ask for their Personal Information. It is your responsibility to obtain consent from these individuals before providing their information to us. We may also request details about your travel preferences, such as frequent flyer or hotel loyalty program information, preferred airlines, or cabin class.
Additionally, we may indirectly collect data about your online interactions, including your Internet Service Provider (ISP), Internet Protocol (IP) address, unique device ID, geolocation, device type, browser type, operating system, referring website, and pages visited on our site. We also utilize Session Replay scripts to analyze user interactions on our website. These scripts help us understand navigation patterns and identify areas for website improvement by tracking mouse movements and clicks. Access to these scripts is restricted to authorized personnel, and scripts are retained only for a limited period. Furthermore, we redact any display of Personal Information within these scripts to enhance your privacy.
A. Making a Purchase
To purchase travel and related services through Pleasant Holidays, you are required to provide specific Personal Information. This includes your full legal name (including middle name or initial), gender, date of birth, residential street address, email address, telephone numbers, TSA Redress Number (if applicable), travel agency identification number (if applicable), and payment card details (card number, type, cardholder name, expiration date, and CVV). If you are making a purchase on behalf of others, you must secure their consent before providing their personal details, as they may not be able to directly manage or modify bookings made on their behalf. We may also request information such as airline preferences, flight numbers, and frequent flyer program details to better serve your travel needs. This information is essential for us to process, fulfill, and confirm your travel reservations and transactions efficiently. Upon completing a purchase, you will receive a detailed confirmation of your travel itinerary via email.
B. Pleasant Travel Club
For enhanced convenience, Pleasant Holidays offers customers the option to create a personal profile on our website. This profile allows you to save your preferences and Personal Information for future bookings, streamlining the reservation process. The Personal Information you can store in your profile includes your full name, gender, date of birth, passport information (and similar information for travel companions), residential address, email address, and phone numbers. You have the flexibility to access and update your profile information at any time by logging into your account on our site. This feature is designed to make repeat bookings faster and more efficient, improving your overall experience with Pleasant Holidays.
C. Travel Agency Account Profiles
PleasantAgent.com provides travel agencies conducting business with us the option to establish an agency profile. This profile is designed to simplify transactions and manage business details efficiently. The Personal Information that can be included in an agency profile includes your full name, gender, date of birth, street address, telephone numbers, fax number, and travel agency identification number. Agencies can access and modify their profile information online at any time. This feature is tailored to enhance the operational efficiency for our travel agency partners, making it easier to manage bookings and communications with Pleasant Holidays.
D. Sweepstakes and Promotions
Pleasant Holidays may periodically offer opportunities to participate in promotions, contests, or sweepstakes to visitors of our site. Participation in these activities is entirely voluntary. Information collected when you choose to participate in a promotion, contest, or sweepstakes may include your full name, residential address, telephone number, and email address. This information is used to administer the promotions, including contacting entrants and awarding prizes, and may also be used for marketing purposes in accordance with applicable laws and your preferences.
E. Surveys
To continuously improve our services and understand customer needs better, Pleasant Holidays may invite visitors to participate in surveys. Participation in surveys is completely optional, and you are under no obligation to respond. If you receive a survey via email and wish to unsubscribe from future surveys, you can follow the unsubscribe instructions provided in the survey email. The information collected through surveys may include your name, address, phone numbers, age range, household income range, travel preferences, travel agency identification number (if applicable), and email address. This data helps us to refine our offerings and tailor our services to better meet the expectations of our customers and travel agent partners.
F. Employment Purposes
When you apply for a job with Pleasant Holidays through our online application portal, we collect Personal Information necessary for processing your application. This includes your full name, residential address, telephone numbers, email address, gender, employment history, and educational background. Please be aware that applications are retained for a period of one year. This information is used solely for evaluating your application and for recruitment purposes within Pleasant Holidays.
G. TSA Secure Flight Program Notice
Privacy Notice (as required under 49 U.S.C. § 1560.13):
The Transportation Security Administration (TSA) mandates that we collect specific information from you for watch list screening under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, failing to do so may result in additional screening or denial of transport or entry into secured areas. TSA may share the information you provide with law enforcement, intelligence agencies, or others as per their published system of records notice. For detailed information on TSA’s privacy policies, or to view the system of records notice and the privacy impact assessment, please visit the TSA website at wwww.tsa.gov.
Under the Secure Flight Program, we are required to collect: full name (as it appears on your government-issued ID), date of birth, gender, and TSA Redress Number (if available).
For further details about the Secure Flight Program, please visit: https://www.tsa.gov/travel/security-screening
III. How We Utilize Collected Information
The Personal Information we collect is used for a variety of essential purposes aimed at providing and improving our services. This includes:
- Processing Travel Purchases: To complete your bookings and transactions efficiently.
- Sending Travel Promotions and Information: To keep you informed about special offers, travel tips, and general travel-related news.
- Communicating About Travel Plans: To provide updates and essential information regarding your itineraries.
- Notifying of Itinerary Changes: To promptly inform you of any modifications to your travel plans.
- Providing Travel Documents: To ensure you receive all necessary travel documents in a timely manner.
- Email Communications: For confirmations, updates, and marketing communications based on your preferences.
- Preventing Illegal Activities: To safeguard against prohibited or illegal actions and ensure compliance with regulations.
- Enforcing Policies and Agreements: To uphold our company policies, including Terms and Conditions of Sale and User Agreements.
- Sharing Information About Other Brands: To inform you about other travel brands within our network that may be of interest.
- Employment Purposes: For processing and evaluating job applications.
- Improving Website Experience: To enhance site functionality and user experience based on usage patterns and feedback.
- Business Operations: For our internal purposes and for conducting business with travel agency and affiliate partners effectively.
A. Itinerary Modifications
Occasionally, unforeseen circumstances such as schedule changes or business conditions may necessitate modifications to your travel itinerary. Should such changes occur, we are committed to notifying you promptly. Notifications may be sent via email, telephone, and/or postal mail to inform you of the changes and assist you in making alternative arrangements if needed. Our goal is to minimize disruption and ensure you are well-informed and supported throughout any necessary adjustments to your travel plans.
IV. Sharing Your Information: When and Why
To effectively process and deliver the travel services you request, it is sometimes necessary to share your Personal Information with third-party travel providers. These providers include airlines, hotels, car rental agencies, ground transportation services, cruise lines, activity providers, and travel insurance companies, all of whom play a role in fulfilling your travel arrangements. These third-party providers may require access to your Personal Information to process and confirm your reservations. The Personal Information shared can include your full name, gender, date of birth (and similar details for travel companions), and TSA Redress Number (if applicable).
It is important to note that we do not impose limitations on how these third-party travel providers may use or disclose your Personal Information. We strongly recommend that you review the privacy policies of any travel provider whose services you consider purchasing through our site. Furthermore, we may also share Personal Information within our network of affiliated companies to enhance service delivery and operational efficiency.
We also engage third-party vendors who provide essential services on our behalf, such as credit card processing, marketing, email distribution, newsletter services, survey administration, and sweepstakes management. Our contracts with these vendors include strict clauses that limit their use of your Personal Information solely to the purposes for which it was provided, ensuring your data is handled responsibly and securely.
In addition, Pleasant Holidays partners with third-party sites to offer you a broader range of services. To facilitate bookings and purchases through these partnerships, our third-party partners may also collect Personal Information, including your name, address, phone numbers, date of birth, payment card details, and email address. We do not have control over the privacy practices of these third-party business partners and advise you to carefully review their privacy policies before using their services.
Legal and Compliance Requirements: We may disclose collected information when legally required, such as in response to a subpoena, legal process, or government request, particularly when related to purchases of travel products or services or employment applications. In cases involving fraud or illegal activities, we may disclose information to investigate, prevent, or protect our interests, property, or the safety of our employees and customers. Additionally, it may be necessary to share customer information with payment card companies to resolve chargebacks or disputes that arise during normal business operations.
V. Cookies and Web Beacons: Enhancing Your Website Experience
When you visit our site, we utilize “cookies” (small, unique identifier text files) and web beacons (small transparent image files), which are standard practices across the internet. These technologies do not require you to actively provide information; instead, they automatically collect data such as your IP address to optimize your site visit and enhance your overall user experience. We also use third-party services that leverage cookies and web beacons to further refine site functionality and user engagement.
Cookies and web beacons do not store any Personal Information but are instrumental in collecting your IP address and browsing behavior. You have the option to disable cookies or web beacons through your web browser settings, typically by configuring your browser to refuse cookies or to prompt you for approval before accepting a cookie. However, please be aware that disabling cookies may limit your access to certain features, services, and tools offered on our site. You also have the ability to manually delete cookie files from your computer’s hard drive at any time.
Third-party services, including advertising partners, analytics providers, and ad servers that use Floodlight Tags, may also collect information about your online activity across websites over time when you visit our website. Floodlight Tags are tracking tags used by DoubleClick platforms, primarily to measure conversions resulting from user interactions with specific ads.
We partner with third-party advertising networks to manage and display advertisements on our behalf across the internet. These companies use cookies, pixels, and web beacons to collect non-personally identifiable information, such as purchase behavior and user attributes. This data enables us to analyze, adjust, and improve the effectiveness of our advertising content. Please note that we do not have access to or control over the cookies or other technologies that these third-party advertising networks may use, and their data handling practices are governed by their own privacy policies, not this Privacy Statement.
A. Tracking: Our Policy
Pleasant Holidays does not currently respond to web browsers’ “Do Not Track” signals. A “Do Not Track” signal allows users to opt out of having their web browsing activity monitored and collected. However, given the lack of a uniform industry standard on how to respond to these signals, we do not currently honor such requests. We are committed to monitoring developments in this area and may reassess our policy as industry standards evolve.
VI. California Consumer Privacy Act (CCPA) Rights
Effective January 1, 2020, California consumers have been granted new rights regarding their Personal Information (PI) under the California Consumer Privacy Act (CCPA). These rights include the right not to be discriminated against for exercising any of these rights. Under CCPA, you have the right to request:
- A copy of your PI: You can request a copy of the Personal Information we have collected about you in the past 12 months, subject to certain legal exceptions. This includes disclosures about the categories of PI collected, sold, and shared for business purposes.
- Deletion of your PI: You can request that we delete the Personal Information we have collected from you, unless we are legally required to retain it for specific reasons, such as to fulfill your travel services.
- Opt-out of the sale of your PI: You have the right to opt-out of the sale of your Personal Information. However, Pleasant Holidays does not sell your Personal Information.
You may make these requests up to twice within a 12-month period. We are required to respond to your request and provide the requested information within 45 days, although in certain circumstances, we may extend this period to 90 days, in which case we will notify you of the extension.
To exercise your rights under the CCPA, please contact us at [email protected]. To authorize an agent to make a request on your behalf or to make a request via phone, please call 818-991-3390. This online privacy notice represents the most current version of our CCPA notice and details the categories of Personal Information we collect, sell, and share for business purposes.
This Notice is provided on behalf of: Pleasant Holidays.
The CCPA also mandates that we disclose the categories of Personal Information collected, sold, and shared for commercial purposes in the preceding 12 months. This disclosure is detailed below.
It is important to note that certain types of personal information are exempt from CCPA regulations. For example, PI collected under federal laws like the Gramm-Leach-Bliley Act or California’s Financial Information Privacy Act, such as insurance information, is exempt. Other exemptions include medical information, protected health information, PI used for consumer reports, and PI covered by the Driver Privacy Protection Act. Currently, CCPA disclosure requirements do not extend to employee and job applicant PI or business-to-business PI.
The following disclosure lists the 11 categories of personal information as required by the CCPA, each associated with a letter (A-K) for reference and further explanation.
Categories of Personal Information
A. Identifiers: Includes real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, SSN, driver’s license number, passport number, and similar identifiers. Collected: Yes, Provided: Yes
B. Civil Code 1798.80 Information: Information that identifies, relates to, describes, or can be associated with an individual or household, including: name, signature, social security number, physical description, address, telephone number, passport number, driver’s license or state ID card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, other financial information, medical information, or health insurance information. Note: “Personal information” excludes publicly available information from government records. Collected: Yes, Provided: Yes
C. Characteristics: Protected classifications under California or federal law such as race, color, sex, age, national origin, disability, citizenship status, genetic information, ancestry, sexual orientation, gender identity or expression, religion, medical conditions, AIDS/HIV status, marital status, military/veteran status, political affiliations, domestic abuse victim status. Collected: Yes, Provided: Yes
D. Commercial Information: Records of personal property, products or services purchased, considered, or purchasing histories or tendencies. Collected: Yes, Provided: Yes
E. Biometric Information: Biometric data used to uniquely identify an individual, such as fingerprints, retinal scans, facial scans, signatures, handwriting analysis, and voice pattern recognition. Collected: No, Provided: No
F. Internet Activity: Information on internet or electronic network activity, including browsing history, search history, and interactions with websites, applications, and advertisements. Collected: No, Provided: No
G. Geolocation Data: Data used to identify the physical location of an electronic device, such as GPS coordinates. Collected: No, Provided: No
H. Sensory Information: Audio, electronic, visual, thermal, olfactory, or similar information. Collected: No, Provided: No
I. Employment Related Information: Professional or employment-related information, such as job applications, salary details, and job performance information. Collected: No, Provided: No
J. Education Information: Data pertaining to schools, grades, and years attended. Collected: No, Provided: No (Note: While education information may be collected from job applicants and employees, it is exempt from CCPA requests and is not disclosed in this notice.)
K. Inferences: Inferences drawn from any of the above information to create a profile reflecting consumer preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. Collected: No, Provided: No
If you have requested a quote or purchased travel products or services from Pleasant Holidays, you would have provided us with your name, address, phone number, date of birth, Known Traveler Number, and payment card information. If travel was purchased for another person, we would have collected similar information about them, along with your travel itinerary (Categories A, B, C, and D). Some of your itinerary details would have been shared with third parties such as airlines and hotels providing services.
We confirm that Pleasant Holidays has not sold any personal information to third parties.
VII. Updates to Our Privacy Statement
Pleasant Holidays reserves the right to modify this Privacy Statement at any time. We encourage you to review this page periodically for any changes. All revisions become effective immediately upon posting the updated Statement on our website, indicated by the Effective Date. Your continued use of our website following any changes constitutes your acceptance of the revised Privacy Statement.
VIII. Contact Information
If you have any questions or concerns regarding this Privacy Statement or require further assistance, please contact us at:
Pleasant Holidays
2404 Townsgate Road,
Westlake Village, CA 91361
Phone: 818-991-3390
Fax: 805-744-6223
Email: [email protected]
Thank you for reviewing our Privacy Policy and for choosing PleasantHolidays.com or PleasantAgent.com for your travel needs. We are committed to protecting your privacy and ensuring a secure and pleasant experience.
Effective Date: June 24, 2024
