Purchasing a new vaporizer or accessory like a Puffco Travel Glass should be an exciting experience. However, we understand that sometimes a product might not be exactly what you expected. That’s why Puffco offers a straightforward return policy to ensure your peace of mind when buying directly from our website. If you’ve made a purchase from www.puffco.com and need to return an item, including the popular Puffco travel glass, here’s what you need to know to make the process smooth and easy.
Conditions for Returning Your Puffco Product
To be eligible for a full refund, returns must be initiated within fourteen (14) days of your original purchase date. It’s important to note that to qualify for a return, the product must be unused and unopened. Specifically, when returning an item, including any Puffco travel glass or other accessory, please ensure it meets the following conditions:
- Original Packaging: The product must be returned with all of its original packaging. This packaging needs to be in like-new condition, meaning undamaged and suitable for resale.
- Complete Accessories and Documentation: All original accessories and documentation, such as user manuals and any included tools, must be included in the return. These items must also be in undamaged, unused, and new condition.
- Product Condition: The product itself, whether it’s a Puffco Peak, Puffco Proxy, or a Puffco travel glass, must be returned in undamaged, unused, and like-new condition. This ensures that the product is still in pristine condition for potential resale.
- Proof of Purchase: You must include the original receipt or proof of purchase from www.puffco.com. This document verifies your purchase, the price paid, and the date of purchase, all of which are necessary for processing your return.
How to Return Your Puffco Purchase
Returning your Puffco product is a simple process. Follow these steps to initiate your return:
- Contact Customer Support: The first step is to email Puffco Customer Support at [email protected] to begin the return process. This initial contact is crucial to confirm your eligibility for a return and to receive the correct return address.
- Prepare Your Package: Once Puffco Customer Support confirms your return eligibility and provides you with a return address, carefully package your item. Ensure you include the product, all original packaging in like-new condition, all accessories and documentation, and the original purchase receipt as detailed in the “Conditions for Return” section.
- Shipping Your Return: Customers are responsible for the cost of return shipping. You can ship your package using UPS or FedEx from any of their drop-off locations. We recommend using a trackable shipping method to ensure your return arrives safely back to Puffco.
Understanding the Refund Process Timeline
Once your returned product is received by Puffco and inspected to ensure it meets all the conditions for return, Puffco will process your refund. You can expect the refund to be issued back to your original payment method within ten (10) business days of receiving the compliant return. Please remember that Puffco reserves the right to deduct the cost of return shipping from your refund if deemed applicable.
Purchasing a Puffco product, including a Puffco travel glass, should be a confident and risk-free experience. This straightforward return policy is designed to provide you with that assurance. By understanding these conditions and steps, you can easily navigate the return process should you ever need to.
